Any Question? Call Us


Privacy Policy

Home / Privacy Policy

At Stairs Education Consultants, we understand that your privacy is important to you, and we are committed to complying with the Privacy.

The following are the types of your Personal Information and Sensitive Information that we may collect and hold:

We collect personal details which can include but are not limited to name, postal and email addresses, date of birth, contact details, residency status, education qualifications, employment history, tax file numbers, passport details, information required for visa application and lodgment (including financial and medical information), occupation and professional memberships of individuals:

◦ who are applying to undertake a course of study at an educational institution, or an overseas education institution
◦ who engage our visa application services to apply for visas (including student visa, post-study work visa and skilled migration visa applications)
◦ who formally advise/register their interest in being engaged as consultants, or individuals who have been, or are currently, engaged as consultants on projects/programs managed by Stairs Education Consultants Service
◦ who register to participate in an event organized, managed or presented by Stairs Education Consultants whether in its own right, or under contract for another organization.

How we collect Personal Information:

Personal Information may be collected directly from you or your authorized representative, or may be collected from a third party such as a licensee or representative authorized by us to provide services to you. 

You may supply your Personal Information to us when communicating with us via social networks and other online channels, e.g. through your Facebook identity or you may directly upload information to our platforms or submit it directly to education counselors.

We do not collect Personal and Sensitive information unless the information is reasonably necessary for our business activities. We will obtain your consent before collecting any Sensitive Information.

The purposes for which the information is collected
We collect, hold and use your Personal Information so that we can provide our services to you.

The way in which we use and disclose Personal Information
We will use or disclose your Personal Information only for the purposes for which it was collected. 

We will use or disclose your information for a secondary purpose only if you have consented or if you would reasonably expect us to do so or as required by law.

We may use your Personal Information for the purposes of our own direct marketing; however we will ensure you have an ability to opt out of future such communications.

We take reasonable steps to protect the Personal Information we hold against interference, loss, unauthorized access, use, modification or disclosure, and other misuse.

The steps we take include:
• maintenance of computer technology, people and process-based security measures for example firewalls, network security configurations, use of passwords and other appropriate measures where information is held in electronic form
• regular updates to security systems and configurations to protect our systems from malicious activity
• restriction of access to data to only those staff that need access to carry out our business activities
• training and ensuring that all our employees are required, as a condition of employment, to treat Personal Information held by us as confidential. 

However, you should be aware that if you submit information to us electronically the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect Personal Information before it reaches us.

When the Personal Information that we collect is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy, unless we are required by law to retain a copy of the Personal Information, or the information is contained in a Commonwealth record.

How individuals can access and correct their Personal Information held by us


You have the right to seek access to any of your Personal Information held by us unless there is a valid reason under the Privacy Act for us to withhold the information.

Valid reasons include:
• we have reason to suspect that unlawful activity or misconduct of a serious nature has been engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter or
• giving access would reveal evaluative information generated within us in connection with a commercially sensitive process.

If your personal details change, or you believe the information we hold about you is incorrect, incomplete, or out-of-date, please contact us so that we can correct our records. We will endeavor to respond to you within a reasonable time. If you are still not satisfied with the way your complaint is handled by us, you are entitled to have your complaint reviewed under the Privacy Act.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We provide visa application services for visas including guiding you through the application process and helping you prepare the necessary documents for your nominated visa application. These visa application services not only cover visa applications required for study, but also post-study work and skilled migration visa applications.

You can opt out of targeted advertising by choosing to opt out on key platforms including:


Your Rights

if you are a Bangladeshi resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Google Analytics

We use Google Analytics to measure and analyses its internet usage to ensure the site meets Stairs Education Consultants’ business objectives with advertisers and users. Individual privacy is protected but we gain insights on how to make the site more useful for advertisers as well as our users. Data collected from this analysis include:

• the number of page views (or page impressions) that occur on our sites;
• the number of unique visitors;
• how long these unique visitors (on average) spend on our sites;
• common entry and exit points to our sites;
• files downloaded from the site; and
• forms filled in on the site.

Cookies are small data files that are sent from a website and stored in a user’s web browser. Stairs Education Consultants’ websites use cookies to improve the user’s web browsing experience (e.g. language preference or selected locality).
If you wish to disable the cookies on this website you will need to follow the steps required for your preferred browser:

We currently advertise with Third party vendors, including Google, displaying ads on sites on the internet. These third party vendors, including Google use cookies to serve ads based on a user’s prior visits to our website. Some of the information gathered such as age, gender and interests might be used for marketing purposes. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page a link

Updates to this Policy

We reserve the right to amend this Policy from time to time. Any revisions to the Policy will be posted on this website.

We will not without your prior consent disclose Personal Information collected about you on this website to any other party.

Stairs Education Consultants’ Privacy Policy applies solely to information collected by us and may differ from the policies of other companies’ or organizations’ websites that you link to from this website.